How much easier would life be if all of your separate software packages were able to share data accurately? The solution – Dealer Hub.
Dealer Hub has been created in order to link to stand alone applications and allow them to communicate with one another therefore complimenting and integrating to your current system and offering more functionality to your dealership.
Dealer Hub is a product that allows all sales leads, vehicle and customer information to be exchanged between third party applications such as websites, SLM, CRM and DMS systems for the automotive software market.
Dealer Hub can be used by third parties to obtain data such as vehicle information, customer data records etc, it can also receive data from websites, CRM and DMS systems wanting to pass on data to manufacturers or dealer groups for reporting purposes or indeed to pass to another third party system.
The Dealer Hub is primarily a large bank of web services. These web services can be used by your technical developers to pass any form of data between applications, assuming the application you want to pass to and from is also willing to allow you to do so.
We currently supply manufacturer dealer hubs that link all CRM and DMS systems together for Toyota/Lexus and Vauxhall in the UK across their network.
The dealerhub specialises in passing sales lead data from websites / call centres or any other source, and passing it into a sales lead management system or DMS / CRM system.
We try to make it very simple for developers to integrate with us, so when passing a lead they can use websites, or post values from a form on a webpage straight into the hub, or we can pick up emails and add any customer data found in the emails into a lead on the dealerhub.
The system then pushes the lead into another system such as AutoSLM or another CRM tool where the push is available, or it allows other lead systems to contact the dealerhub and pull the data on an automated routine, for example, once every 10 minutes.
Where the system is being used in a large group or manufacturer and not ever retailer has an electronic system. We also provide a web page interface to login and collect your leads. This is available to customer with automated system as well, just as a backup incase your DMS / CRM system is offline for any reason.
Standard lead distribution process via DealerHub
Linking a lead management system to a third party such as a finance app
The dealerhub allows linking of most systems, but here we have an example of how you would pass customers from your lead management system or CRM into the DealerHub and out to your third party application to have some information added, such as a finance deal stacker, and then pass the updated customer information back into your lead management system again.
This method can be used to pass information to and from a DMS system as well.
Vehicle / Stock Management
The dealerhub allows all your stock vehicles, new and used, to be passed to third party systems such as Sales Lead Management systems, or passed to third party websites such as AutoTrader or Motors4 through the DealerHub. We offer a webservice called, ADD VEHICLE, your developers just call this webservice passing each through your stock vehicles usually from a DMS system or your website management agency. We can also accept FTP file drops on a daily basis instead of using the Add Vehicle webservice if that is prefered by your development team.
Online Test Drive Booking
With the dealerhub you can easily add additional functionality to your website to allow customers to book demo vehicles from your fleet.
If your sales lead management system has a demo booking system. AutoSLM and EGM have these features, then you can add all your demo vehicles and make them available to the web for customers to book slots. If you book a slot on your SLM system it will block out that slot so it can’t be double booked by your website, and vise versa.
Hub Reporting Services
If you are a group of dealers or a manufacturer with different parts of the business all on different system. You can use the dealerhub to collect all the customer and activity data from your dealers to bring it together in 1 central reporting suite. We have a fantastic web based reporting suite that collates dealers activity and customer data over any date range and any geographical area i.e countries / zones / regions / areas can all be configured very easily using our interface.
The third party systems, usually sales lead management systems or DMS system will pass customer and activity data into the hub. We will then add the data to a data warehouse and allow you to run reports against anything we have collected. Custom report generation specific to your group / brand is available at an extra cost.
What webservices can you offer me?
We currently have a large range of webservices available for consumption by your existing applications, but if you need any custom building for you we are happy to accommodate your request, please just fill in your details via the contact form and we will get back to you as soon as we can.
Get In Touch
0113 320 1420
+44 113 320 1420 (Outside the UK)
Boca Raton, USA
Cape Town, South Africa
Johannesburg, South Africa